Credit Unions around the country are continuing to report that members are receiving phone calls indicating their credit/debit card will be, or has been deactivated, due to inactivity or for other various reasons. The person making the call request card data or personal information to verify ownership of the account before the card can be reactivated. These phone calls are FRAUDULENT and members should be advised to hang up immediately.

If you have already received a message and have given out account or personal information, contact a First Trust member service representative immediately, so that your account can be closely monitored to look for any fraudulent or suspicious activity.

It has been reported that members are also receiving text messages which state that their debit or credit card has been deactivated. The member is then asked to call a specific number within their area code to reactivate the card(s).

It should be noted that the incoming/outgoing number on caller ID or text message can be fabricated to appear as though the call/text is from a legitimate source to hide the actual number on the screen. Preventative measures remain the same with all similar type scams:

  • Verify the source of the call
  • NEVER give out personal information or confidential data over the telephone or via a text message
  • Contact First Trust Credit Union and/or local law enforcement if such a call or text message is received