COVID-19: LATEST UPDATE! (BRANCH LOBBY INFORMATION)

As we continue to monitor the COVID-19 outbreak, First Trust would like to again reassure our members that we are dedicated to continuing our service to our members throughout this challenging time.  We are encouraging our members to utilize Mobile Banking, It’s ME 24/7 Online Banking, and ATMs as much as possible in order to limit face-to-face contact.

IN OUR BEST EFFORTS TO KEEP OUR MEMBERS AND STAFF HEALTHY, WE ARE IMPLEMENTING THE FOLLOWING:

  • Beginning Thursday, March 19th, and until further notice, ALL teller transactions will be conducted through our Drive-Thru windows. Branch lobbies will NOT be open for teller transactions.
  • Member Services (Opening Accounts, Loan Products & Services, Access to Safe Deposit Boxes, etc.) will continue to be available in our branch lobbies by appointment.

PLEASE NOTE: Loan Officers and Member Services staff are available to assist you with all your financial needs.  If you are experiencing financial hardship, please feel free to call or email Member Services at memberservices@firsttrustcu.com to discuss options for assistance.

As always, we’d like to reassure all our members that your money is safe with First Trust Credit Union.  Your money is federally insured by NCUA up to $250,000, AND we also provide all our members with Excess Share Insurance through ESI for up to an additional $250,000.  (For further details on how your money is insured go to https://www.mycreditunion.gov/share-insurance )

We will continue to update you, through our website, of any further information or changes.  We appreciate your membership, and we hope you and your families will stay healthy and safe as our country works through this situation. Please feel free to email or contact us directly at 800-276-6161 with any questions/concerns.

MANAGING & ACCESSING YOUR MONEY :

Utilize Online Banking through our website, firsttrustcu.com, or FREE MOBILE APP to check account balances, transfer funds, deposit checks with mobile (check) deposit, make loan payments, or pay monthly bills with Bill Pay.

Remember our Shared Branching Network allows all our members to utilize other credit union branch locations and ATMs free of charge.  For a list of shared branch l        ocations and ATMs go to allco-op.org or call 1-888-748-3266, or check First Trust’s website.

First Trust Credit Union will continue to monitor the situation very closely, and will continue to follow the guidelines put forth by the Centers for Disease Control regarding this pandemic.  (For further information on COVID-19 go to cdc.gov )

WATCH OUT FOR FINANCIAL SCAMS – During times such as these, unfortunately we can see a rise in financial SCAMS.  Please protect yourself from financial scams by being VERY cautious.  Do NOT give out personal information over the phone or via electronic devices or email.  Do NOT click on email attachments that you are not expecting. Be cautious of fake information, email attachments, or texts in regard to Coronavirus updates that come through on your electronic devices, Facebook, or other social media platforms.