First Trust continues to monitor the COVID-19 situation and we are continuing our services in the safest way possible, which is our #1 priority. We are still encouraging our members to utilize our drive-thru windows, Mobile Banking, It’s ME 24/7 Online Banking, and ATMs as much as possible in order to limit face-to-face contact.
We have now re-opened our lobbies Monday – Friday, however we are exercising social distancing recommendations – therefore there is a limited number of members allowed into the lobbies at any given time. Lobby capacity is posted at the entrance of our lobbies. Lobby services are always available by appointment (including Saturdays til noon) as well. Please note that at this time our lobby Saturday hours will be by appointment only. At all branch locations, we have implemented the best safety practices to ensure the safest environment for both our members and employees. We appreciate your membership and your cooperation with our operation guidelines.
IN OUR BEST EFFORTS TO KEEP OUR MEMBERS AND STAFF HEALTHY, WE HAVE IMPLEMENTED THE FOLLOWING IN OUR LOBBIES:
- Member Services (Opening Accounts, Loan Products & Services, Access to Safe Deposit Boxes, etc.) are available in our branch lobbies Monday – Friday during regular business hours, and by appointment only on Saturdays.
- Social distancing circles have been positioned to maintain 6-feet between individuals, and lobby capacity has been established at each branch location.
- Plexiglass sneeze guards have been installed at teller stations, and in member service offices.
- Sanitizing of common areas is completed several times during hours of operation.
- Employees will wear a mask when assisting members in person.
- Employees must wash hands frequently.
- Cough must be covered at all times.
PLEASE NOTE: Loan Officers and Member Services staff are available to assist you with all your financial needs. If you are experiencing financial hardship, please feel free to call or email Member Services at firstname.lastname@example.org to discuss options for assistance.
As always, we’d like to reassure all our members that your money is safe with First Trust Credit Union. Your money is federally insured by NCUA up to $250,000, AND we also provide all our members with Excess Share Insurance through ESI for up to an additional $250,000. (For further details on how your money is insured go to https://www.mycreditunion.gov/share-insurance )
We appreciate your membership, and we hope you and your families will stay healthy and safe as our country continues to work through this situation. Please feel free to email or contact us directly at 800-276-6161 with any questions/concerns.
MANAGING & ACCESSING YOUR MONEY :
Utilize Online Banking through our website, firsttrustcu.com, or FREE MOBILE APP to check account balances, transfer funds, deposit checks with mobile (check) deposit, make loan payments, or pay monthly bills with Bill Pay.
Remember our Shared Branching Network allows all our members to utilize other credit union branch locations and ATMs free of charge. For a list of shared branch locations and ATMs go to allco-op.org or call 1-888-748-3266, or check First Trust’s website.
First Trust Credit Union will continue to monitor the situation very closely, and will continue to follow the guidelines put forth by the Centers for Disease Control regarding this pandemic. (For further information on COVID-19 go to cdc.gov )
WATCH OUT FOR FINANCIAL SCAMS – During times such as these, unfortunately we can see a rise in financial SCAMS. Please protect yourself from financial scams by being VERY cautious. Do NOT give out personal information over the phone or via electronic devices or email. Do NOT click on email attachments that you are not expecting. Be cautious of fake information, email attachments, or texts in regard to Coronavirus updates that come through on your electronic devices, Facebook, or other social media platforms.